1. Collection & Consent
1.1 Personal Data may be collected from you in one or more of the following ways:
(a) when you contact us through any electronic means
(b) when you post feedback or interact with our patient coordinators , eg. via meetings, emails or telephone calls
(c) when you request that we contact you, be included in an email or other mailing list;
(d) when you submit your Personal Data to us for any other reasons; and/or
(e) when we collect your Personal Data by other lawful means.
1.2 Unless permitted by applicable laws, we will not collect Personal Data without your consent.
1.3 You warrant and represent to us that (a) Personal Data which you disclose to us is accurate and complete; and (b) where you volunteer Personal Data of another person to us, that you are authorized by such other person to disclose such Personal Data to us, and that such Personal Data is accurate and complete.
1.4 You shall consult your parent or guardian before giving us your Personal Data if you are under the age of eighteen.
2. Purposes for which we collect, use and disclose your Personal Data
2.1 Your Personal Data may be collected, used and/or disclosed for the following purposes:
(a) to verify and process your personal particulars and payments;
(b) to provide services to you;
(c) to respond and deal with enquiries or otherwise communicate with you;
(d) to send you information, promotions, updates, and marketing and advertising materials in relation to our goods and services and that of our group companies;
(e) to carry out marketing promotions and campaigns, contests and lucky draws and personalising your experience at our customer touchpoints;
(f) to carry out market research and customer surveys;
(g) to comply with legal and regulatory requirements;
(h) to enforce our legal rights and obligations;
(j) for any other purposes reasonably necessary, ancillary or related to the above specified purposes.
Save for relevant government regulators and authorities or law enforcement agencies, we will ensure that such parties receiving your Personal Data (i) are under duty of confidentiality to us with respect to the use, holding, processing, retention and/or transfer of your Personal Data; and (ii) have the need to know or handle such Personal Data.
2.4 Your Personal Data may be transferred, stored and/or processed in a country or territory outside Singapore and you consent to any such transfer, storage and/or processing of your Personal Data outside Singapore. We will however ensure that any party to whom we transfer your Personal Data outside Singapore provides to such Personal Data a standard of protection at least comparable to the protection under the Act. This includes without limitation ensuring that any party coming into contact with the Personal Data outside Singapore:
(a) takes all appropriate measures to ensure such compliance by implementing such Data Handling Principles as notified by us to them from time to time and appropriate technical and organisational measures and providing a standard of protection for the Personal Data that is comparable to the protection under the Act; and
(b) protects the Personal Data by making reasonable security arrangements to prevent unauthorised access, use, disclosure or modification.
3. Withdrawal of Consent & Access
3.1 You may withdraw your consent to our continued use and disclosure of your Personal Data or seek access to your Personal Data (to a reasonable extent and as permitted by the Act) at any time by emailing us . You may also withdraw your consent for specific forms of communication and on specific communications via the unsubscribe options as stated on our email or other marketing messages.
4. Accuracy & Correction
4.1 We will endeavour to ensure that your Personal Data we use is sufficiently accurate and complete in making any decision that impacts you.
4.2 To help us maintain the accuracy of your Personal Data, we encourage you to inform us when there are any changes to your Personal Data which you have provided us by writing to the Office of our Data Protection Officer. We will correct or complete your Personal Data as soon as reasonably practicable.
5. Protection, Policies and Procedures
We will endeavour to protect your Personal Data in our possession or control against risks of unauthorised access, collection, use, disclosure, copying, modification, disposal or destruction, through reasonable and appropriate security measures. We strive to ensure that our systems are secure and that they meet industry standards. To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the Personal Data we collect. Notwithstanding our security measures for protecting your Personal Data, you acknowledge that no data transmission over the Internet is completely secure and by providing your Personal Data, you are transmitting information at your own risk.
6. Retention of Personal Data
We will retain your Personal Data for as long as you use our services and it is necessarily required or relevant for business or legal purposes.
7.1 We gather Information on our website activity, such as data on the number of visitors, the pages they visit, the duration of their stay, etc. Such information is collected on an aggregate, anonymous basis, which means no Personal Data is associated with this data and gathered through the use of web server logs and cookies. We do not at our website automatically collect Personal Data unless you provide such information or login with your account credentials.
7.2 By accessing and using our website and services, you consent to the storage of cookies, other local storage technologies, beacons and other information on your devices. You also consent to the access of such cookies, local storage technologies, beacons and information by us or our representatives or agents.
8. Third-Party Links and Products on Our Services